Vternal Framework Terms of Service

These Vternal Framework Terms of Service (together, the "Agreement") are entered into by Vternal and the entity or person agreeing to these terms ("Customer") and govern Customer's access to and use of the Services.

This Agreement is effective when Customer clicks to accept it (the "Effective Date"). If you are accepting on behalf of Customer, you represent and warrant that (i) you have full legal authority to bind Customer to this Agreement; (ii) you have read and understand this Agreement; and (iii) you agree, on behalf of Customer, to this Agreement.

1. Provision of the Services.

1.1 Services Use. During the Term, Vternal will provide the Services in accordance with the Agreement and Customer may use the Services, and integrate the Services into any Customer Application that has material value independent of the Services, in accordance with the Agreement.

1.2 Developer Website. Customer will have access to the Developer Website (https://framework.vternal.com), through which Customer may manage its use of the Services.

1.3 Accounts. Customer must have an Account to use the Services and is responsible for the information it provides to create the Account, the security of its passwords for the Account, and for any use of its Account.

1.4 Modifications.

(a) To the Services. Vternal may make commercially reasonable updates to the Services from time to time. Vternal will inform Customer if Vternal makes a material change to the Services that has a material impact on Customer's use of the Services provided that Customer has subscribed with Vternal to be informed about such change.

(b) To the Agreement. Vternal may make changes to this Agreement (including the URL Terms) from time to time. Unless otherwise noted by Vternal, material changes to the Agreement will become effective 30 days after they are posted, except to the extent the changes apply to new functionality, or are required by applicable law, in which case they will be effective immediately. If Customer does not agree to the revised Agreement, Customer may stop using the Services. Customer may also terminate this Agreement for convenience under Section 7.4 (Termination for Convenience). Customer's continued use of the Services after such material change will constitute Customer's consent to such changes. Vternal will post any modification to this Agreement to https://framework.vternal.com/legal/terms.php.

(c) Discontinuation of Services. Vternal will notify Customer at least 1 month before discontinuing any Service (or associated material functionality) unless Vternal replaces such discontinued Service or functionality with a materially similar Service or functionality. Further, Vternal will notify Customer at least 1 month before significantly modifying a Customer-facing Vternal API in a backwards-incompatible manner. Nothing in this Section 1.4(c) (Discontinuation of Services) limits Vternal’s ability to make changes required to comply with applicable law, address a material security risk, or avoid a substantial economic or material technical burden. This Section 1.4(c) (Discontinuation of Services) does not apply to pre-general availability Services, offerings, or functionality.

1.5 Software. Vternal may make Software available to Customer, including third-party software. Customer's use of any Software is subject to the applicable provisions in the Service Specific Terms.

2. Customer Obligations.

2.1 Compliance. Customer will (a) ensure that Customer and its End Users' use of the Services complies with the Agreement, (b) use commercially reasonable efforts to prevent and terminate any unauthorized use of, or access to, the Services, and (c) promptly notify Vternal of any unauthorized use of, or access to, the Services, Account, or Customer's password of which Customer becomes aware. Vternal reserves the right to investigate any potential violation of the Agreement by Customer, which may include reviewing Customer Applications, Customer Data, or Projects.

2.2 Privacy. Customer is responsible for any consents and notices required to permit (a) Customer's use and receipt of the Services and (b) Vternal’s accessing, storing, and processing of data provided by Customer (including Customer Data, if applicable) under the Agreement.

2.3 Restrictions. Customer will not, and will not allow End Users to, (a) copy, modify, or create a derivative work of the Services; (b) reverse engineer, decompile, translate, disassemble, or otherwise attempt to extract any or all of the source code of, the Services (except to the extent such restriction is expressly prohibited by applicable law); (c) sell, resell, sublicense, transfer, or distribute any or all of the Services; or (d) access or use the Services (i) for High Risk Activities; (ii) in violation of the Agreement; (iii) in a manner intended to avoid incurring Fees (including creating multiple Customer Applications, Accounts, or Projects to simulate or act as a single Customer Application, Account, or Project (respectively)) or to circumvent Service-specific usage limits or quotas; (iv) for materials or activities that are subject to the International Traffic in Arms Regulations (ITAR) maintained by the United States Department of State; (v) in a manner that breaches, or causes the breach of, Export Control Laws; or (vi) to transmit, store, or process health information subject to United States HIPAA regulations except as permitted by an executed HIPAA BAA; or (vii) for any unlawful activity.

2.4 Documentation. Vternal may provide Documentation for Customer's use of the Services.

2.5 Copyright. Vternal responds to notices of alleged copyright infringement and terminates the Accounts of repeat infringers in appropriate circumstances as required to maintain safe harbor for online service providers under the U.S. Digital Millennium Copyright Act.

2.6 Third-Party Content Enforcement. If Customer’s primary use of the Services is to host third-party content or facilitate the sale of goods or services between third parties on its platform, Customer will take the following steps to enforce compliance with the Agreement: (a) publish policies defining what content is prohibited on its platform (e.g., illegal content); (b) maintain a publicly accessible method (e.g., webform or email alias) to receive notices of violation of that policy (in addition to a monitored communications channel for Vternal); and (c) promptly review and address any such notices, and remove content where appropriate.

3. Suspension.

3.1 Agreement Violations. If Vternal becomes aware that Customer's or any End User's use of the Services violates the Agreement, Vternal will notify Customer and request that Customer correct the violation. If Customer fails to correct the violation within 24 hours of Vternal’s request then Vternal may Suspend all or part of Customer's use of the Services until the violation is corrected.

3.2 Other Suspension. Notwithstanding Section 3.1 (Agreement Violations), Vternal may immediately Suspend all or part of Customer's use of the Services if (a) Vternal reasonably believes Customer's or any End User's use of the Services could adversely impact the Services, other customers' or their end users' use of the Services, or the Vternal network facilities used to provide the Services; (b) there is suspected unauthorized third-party access to the Services; (c) Vternal reasonably believes that immediate Suspension is required to comply with any applicable law; or (d) Customer is in breach of Section 2.3 (Restrictions) or the Service Specific Terms. Vternal will lift any such Suspension when the circumstances giving rise to the Suspension have been resolved. At Customer's request, Vternal will, unless prohibited by applicable law, notify Customer of the basis for the Suspension as soon as is reasonably possible.

4. Intellectual Property.

4.1 Intellectual Property Rights. Except as expressly stated in this Agreement, this Agreement does not grant either party any rights, implied or otherwise, to the other's content or any of the other's intellectual property. As between the parties, Customer retains all Intellectual Property Rights in Customer Data and Customer Applications, and Vternal retains all Intellectual Property Rights in the Services and Software.

4.2 Protection of Customer Data. Vternal will only access, use, and otherwise process Customer Data in accordance with the Agreement and will not access, use, or process Customer Data for any other purpose.

4.3 Customer Feedback. At its option, Customer may provide feedback or suggestions about the Services to Vternal ("Feedback"). If Customer provides Feedback then Vternal and its Affiliates may use that Feedback without restriction and without obligation to Customer.

5. Technical Support Services.

5.1 By Customer. Customer is responsible for technical support of its Customer Applications and Projects.

5.2 By Vternal. Subject to payment of applicable support Fees, Vternal will provide TSS to Customer during the Term in accordance with the TSS Guidelines. Certain TSS levels include a minimum recurring Fee. If Customer downgrades its TSS level during any calendar month, Vternal may continue to provide TSS at the same level and for the same TSS Fees as applied before the downgrade for the remainder of that month.

6. Confidential Information.

6.1 Obligations. The recipient will only use the disclosing party's Confidential Information to exercise the recipient's rights and fulfill its obligations under the Agreement, and will use reasonable care to protect against the disclosure of the disclosing party's Confidential Information. The recipient may disclose Confidential Information only to its Affiliates, employees, agents, or professional advisors ("Delegates") who need to know it and who have agreed in writing (or in the case of professional advisors are otherwise bound) to keep it confidential. The recipient will ensure that its Delegates use the received Confidential Information only to exercise rights and fulfill obligations under this Agreement.

6.2 Required Disclosure. Notwithstanding any provision to the contrary in this Agreement, the recipient or its Affiliate may also disclose Confidential Information to the extent required by applicable Legal Process; provided that the recipient or its Affiliate uses commercially reasonable efforts to (a) promptly notify the other party before any such disclosure of its Confidential Information, and (b) comply with the other party's reasonable requests regarding its efforts to oppose the disclosure. Notwithstanding the foregoing, subsections (a) and (b) above will not apply if the recipient determines that complying with (a) and (b) could (i) result in a violation of Legal Process; (ii) obstruct a governmental investigation; or (iii) lead to death or serious physical harm to an individual.

7. Term and Termination.

7.1 Agreement Term. The term of this Agreement (the "Term") will begin on the Effective Date and continue until the Agreement is terminated as stated in this Section 7 (Term and Termination).

7.2 Termination for Breach. To the extent permitted by applicable law, either party may terminate this Agreement immediately on written notice if (a) the other party is in material breach of the Agreement and fails to cure that breach within 30 days after receipt of written notice of the breach or (b) the other party ceases its business operations or becomes subject to insolvency proceedings and the proceedings are not dismissed within 90 days.

7.3 Termination for Inactivity. Vternal reserves the right to terminate the provision of the Services to a Project upon 30 days' advance notice if, for a period of 90 days (a) Customer has not accessed the Developer Website (https://framework.vternal.com) or the Project has had no network activity and (b) such Project has not incurred any Fees for such Services.

7.4 Termination for Convenience. Customer may stop using the Services at any time. Customer may terminate this Agreement for its convenience at any time on prior written notice and, upon termination, must cease use of the applicable Services. Vternal may terminate this Agreement for its convenience at any time with 30 days' prior written notice to Customer.

7.5 Termination Due to Applicable Law; Violation of Laws. Vternal may terminate this Agreement immediately on written notice if Vternal reasonably believes that (a) continued provision of any Service used by Customer would violate applicable law(s) or (b) Customer has violated or caused Vternal to violate any Anti-Bribery Laws or Export Control Laws.

7.6 Effect of Termination. If the Agreement is terminated, then (a) all rights and access to the Services will terminate (including access to Customer Data, if applicable), unless otherwise described in this Agreement, and (b) all Fees owed by Customer to Vternal are immediately due upon Customer’s receipt of the final electronic bill or as stated in the final invoice. If the Agreement is terminated and notwithstanding any applicable laws or regulations Vternal will, within 30 days, remove all references within the Service to the Customer’s data.

8. Publicity. Customer may state publicly that it is a Vternal customer and display Vternal Brand Features in accordance with any Trademark Guidelines provided by Vternal. Vternal may use Customer's name and Brand Features in online or offline promotional materials of the Services. Each party may use the other party’s Brand Features only as permitted in the Agreement. Any use of a party's Brand Features will inure to the benefit of the party holding Intellectual Property Rights to those Brand Features.

9. Representations and Warranties. Each party represents and warrants that (a) it has full power and authority to enter into the Agreement, and (b) it will comply with all laws applicable to its provision, receipt, or use of the Services, as applicable.

10. Disclaimer. Except as expressly provided for in the Agreement, Vternal does not make and expressly disclaims to the fullest extent permitted by applicable law (a) any warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular use, title, noninfringement, or error-free or uninterrupted use of the Services or Software and (b) any representations about content or information accessible through the Services.

11. Limitation of Liability.

11.1 Limitation on Indirect Liability. To the extent permitted by applicable law and subject to Section 11.3 (Unlimited Liabilities), neither party will have any Liability arising out of or relating to the Agreement for any (a) indirect, consequential, special, incidental, or punitive damages or (b) lost revenues, profits, savings, or goodwill.

11.2 Limitation on Amount of Liability. Each party's total aggregate Liability for damages arising out of or relating to the Agreement is limited to the Fees Customer paid during the 12 month period before the event giving rise to Liability, except Vternal’s total aggregate Liability for damages arising out of or related to Services or Software provided free of charge is limited to $1,000.

11.3 Unlimited Liabilities. Nothing in the Agreement excludes or limits either party's Liability for:

(a) its fraud or fraudulent misrepresentation;

(b) its obligations under Section 12 (Indemnification);

(c) its infringement of the other party's Intellectual Property Rights;

(d) its payment obligations under the Agreement; or

(e) matters for which liability cannot be excluded or limited under applicable law.

12. Indemnification.

12.1 Vternal Indemnification Obligations. Vternal will defend Customer and its Affiliates using the Services under Customer’s Account and indemnify them against Indemnified Liabilities in any Third-Party Legal Proceeding to the extent arising from an allegation that any Service or any Vternal Feature, in each case used in accordance with the Agreement, infringes the third party's Intellectual Property Rights.

12.2 Customer Indemnification Obligations. Customer will defend Vternal and its Affiliates providing the Services and indemnify them against Indemnified Liabilities in any Third-Party Legal Proceeding to the extent arising from (a) any Customer Application, Project, Customer Data, or Customer Brand Features; or (b) Customer's or an End User's use of the Services in breach of the Agreement or Section 2.3 (Restrictions).

12.3 Exclusions. Sections 12.1 (Vternal Indemnification Obligations) and 12.2 (Customer Indemnification Obligations) will not apply to the extent the underlying allegation arises from (a) the indemnified party's breach of the Agreement, (b) a combination of the indemnifying party's technology or Brand Features with materials not provided by the indemnifying party under the Agreement, unless the combination is required by the Agreement, and (c) in the case of Vternal or any of its Affiliates as the indemnifying party, any Services provided to Customer free of charge.

12.4 Conditions. Sections 12.1 (Vternal Indemnification Obligations) and 12.2 (Customer Indemnification Obligations) are conditioned on the following:

(a) Any indemnified party must promptly notify the indemnifying party in writing of any allegation(s) that preceded the Third-Party Legal Proceeding and cooperate reasonably with the indemnifying party to resolve the allegation(s) and Third-Party Legal Proceeding. If breach of this Section 12.4(a) prejudices the defense of the Third-Party Legal Proceeding, the indemnifying party's obligations under Section 13.1 (Vternal Indemnification Obligations) or 13.2 (Customer Indemnification Obligations) (as applicable) will be reduced in proportion to the prejudice.

(b) Any indemnified party must tender sole control of the indemnified portion of the Third-Party Legal Proceeding to the indemnifying party, subject to the following: (i) the indemnified party may appoint its own non-controlling counsel, at its own expense; and (ii) any settlement requiring the indemnified party to admit liability, pay money, or take (or refrain from taking) any action, will require the indemnified party's prior written consent, not to be unreasonably withheld, conditioned, or delayed.

12.5 Remedies.

(a) If Vternal reasonably believes the Services might infringe a third party's Intellectual Property Rights, then Vternal may, at its sole option and expense (i) procure the right for Customer to continue using the Services; (ii) modify the Services to make them non-infringing without materially reducing their functionality; or (iii) replace the Services with a non-infringing, functionally equivalent alternative. (b) If Vternal does not believe the remedies in Section 12.5(a) are commercially reasonable, then Vternal may Suspend or terminate Customer's use of the impacted Services.

12.6 Sole Rights and Obligations. Without affecting either party's termination rights, this Section 12 (Indemnification) states the parties' sole and exclusive remedy under this Agreement for any third-party allegations of Intellectual Property Rights infringement covered by this Section 12 (Indemnification).

13. Miscellaneous.

13.1 Notices. Under the Agreement, notices to Customer must be sent to the Notification Email Address and notices to Vternal must be sent to info@vternal.com. Notice will be treated as received when the email is sent. Customer is responsible for keeping its Notification Email Address current throughout the Term.

13.2 Emails. The parties may use emails to satisfy written approval and consent requirements under the Agreement.

13.3 Assignment. Neither party may assign any part of this Agreement without the written consent of the other, except to an Affiliate where (a) the assignee has agreed in writing to be bound by the terms of this Agreement, and (b) the assigning party has notified the other party of the assignment. Any other attempt to assign is void. If Customer assigns this Agreement to an Affiliate in another jurisdiction such that there is a change in the Vternal contracting entity this Agreement is automatically assigned to the new Vternal contracting entity.

13.4 Change of Control. If a party experiences a change of Control other than as part of an internal restructuring or reorganization (for example, through a stock purchase or sale, merger, or other form of corporate transaction), that party will give written notice to the other party within 30 days after the change of Control.

13.5 Force Majeure. Neither party will be liable for failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, terrorism, riots, or war.

13.6 Subcontracting. Vternal may subcontract obligations under the Agreement but will remain liable to Customer for any subcontractor obligations.

13.7 No Agency. This Agreement does not create any agency, partnership, or joint venture between the parties.

13.8 No Waiver. Neither party will be treated as having waived any rights by not exercising (or delaying the exercise of) any rights under this Agreement.

13.9 Severability. If any part of this Agreement is invalid, illegal, or unenforceable, the rest of the Agreement will remain in effect.

13.10 No Third-Party Beneficiaries. This Agreement does not confer any benefits on any third party unless it expressly states that it does.

13.11 Equitable Relief. Nothing in this Agreement will limit either party's ability to seek equitable relief.

13.12 U.S. Governing Law.

(a) For U.S. City, County, and State Government Entities. If Customer is a U.S. city, county, or state government entity, then the Agreement will be silent regarding governing law and venue.

(b) For U.S. Federal Government Entities. If Customer is a U.S. federal government entity, then the following applies: ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES WILL BE GOVERNED BY THE LAWS OF THE UNITED STATES OF AMERICA, EXCLUDING ITS CONFLICT OF LAWS RULES. SOLELY TO THE EXTENT PERMITTED BY FEDERAL LAW, (I) THE LAWS OF THE STATE OF WASHINGTON WILL APPLY IN THE ABSENCE OF APPLICABLE FEDERAL LAW; AND (II) FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, THE PARTIES CONSENT TO PERSONAL JURISDICTION IN, AND THE EXCLUSIVE VENUE OF, THE COURTS IN KING COUNTY, WASHINGTON.

(c) For All Other Entities. If Customer is any entity not identified in Section 13.12(a) (U.S. Governing Law for U.S. City, County, and State Government Entities) or (b) (U.S. Governing Law for Federal Government Entities), then the following applies: ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES WILL BE GOVERNED BY WASHINGTON LAW, EXCLUDING THAT STATE'S CONFLICT OF LAWS RULES, AND WILL BE LITIGATED EXCLUSIVELY IN THE FEDERAL OR STATE COURTS OF KING COUNTY, WASHINGTON, USA; THE PARTIES CONSENT TO PERSONAL JURISDICTION IN THOSE COURTS.

13.13 Amendments. Except as stated in Section 1.4(b) (Modifications: To the Agreement) or (c) any amendment must be in writing, signed by both parties, and expressly state that it is amending this Agreement.

13.14 Survival. The following Sections will survive expiration or termination of this Agreement: Section 2 (Payment Terms), Section 5 (Intellectual Property Rights; Protection of Customer Data; Feedback), Section 7 (Confidential Information), Section 7.6 (Effect of Termination), Section 10 (Disclaimer), Section 11 (Limitation of Liability), Section 12 (Indemnification), and Section 13 (Miscellaneous).

13.15 Entire Agreement. This Agreement sets out all terms agreed between the parties and supersedes all other agreements between the parties relating to its subject matter. In entering into this Agreement, neither party has relied on, and neither party will have any right or remedy based on, any statement, representation, or warranty (whether made negligently or innocently), except those expressly stated in this Agreement. The URL Terms are incorporated by reference into the Agreement. After the Effective Date, Vternal may provide an updated URL in place of any URL in this Agreement.

13.16 Conflicting Terms. If there is a conflict between the documents that make up this Agreement, the documents will control in the following order (of decreasing precedence): the Agreement (excluding the URL Terms), and the URL Terms.

13.17 Headers. Headings and captions used in the Agreement are for reference purposes only and will not have any effect on the interpretation of the Agreement.

13.18 Conflicting Languages. If this Agreement is translated into any language other than English, and there is a discrepancy between the English text and the translated text, the English text will govern unless expressly stated otherwise in the translation.

13.19 Definitions.

• "Account" means Customer's Vternal account.
• "Developer Website (https://framework.vternal.com)" means the online console(s) or dashboard provided by Vternal to Customer for administering the Services.
• "Affiliate" means any entity that directly or indirectly Controls, is Controlled by, or is under common Control with a party.
• "Anti-Bribery Laws" means all applicable commercial and public anti-bribery laws, including the U.S. Foreign Corrupt Practices Act of 1977 and the UK Bribery Act 2010, that prohibit corrupt offers of anything of value, either directly or indirectly, to anyone, including government officials, to obtain or keep business or to secure any other improper commercial advantage. Government officials include: any government employees, candidates for public office, members of royal families, and employees of government-owned or government-controlled companies, public international organizations, and political parties.
• "BAA" or "Business Associate Agreement" is an amendment to the Agreement covering the handling of Protected Health Information (as defined in HIPAA).
• "Brand Features" means the trade names, trademarks, service marks, logos, domain names, and other distinctive brand features of each party, respectively, as secured by such party from time to time.
• "Confidential Information" means information that one party (or an Affiliate) discloses to the other party under this Agreement, and which is marked as confidential or would normally under the circumstances be considered confidential information. It does not include information that is independently developed by the recipient, is rightfully given to the recipient by a third party without confidentiality obligations, or becomes public through no fault of the recipient. Subject to the preceding sentence, Customer Data is considered Customer's Confidential Information.
• "Control" means control of greater than 50 percent of the voting rights or equity interests of a party.
• "Customer Application" means a software program that Customer creates or hosts using the Services.
• "Customer Data" means data provided to Vternal by Customer or End Users through the Services under the Account, and data that Customer or End Users derive from that data through their use of the Services.
• "Documentation" means the Vternal documentation (as may be updated from time to time) in the form generally made available by Vternal to its customers for use with the Services.
• "End Users" means the individuals who are permitted by Customer to use the Services. For clarity, End Users may include employees of Customer Affiliates and other authorized third parties.
• "Export Control Laws" means all applicable export and re-export control laws and regulations, including (a) the Export Administration Regulations ("EAR") maintained by the U.S. Department of Commerce, (b) trade and economic sanctions maintained by the U.S. Treasury Department’s Office of Foreign Assets Control, and (c) the International Traffic in Arms Regulations ("ITAR") maintained by the U.S. Department of State.
• "Fees" means the applicable fees for each Service, Software, or TSS plus any applicable Taxes.
• "High Risk Activities" means activities where the use or failure of the Services would reasonably be expected to lead to death, personal injury, or environmental or property damage (such as the creation or operation of nuclear facilities, air traffic control, life support systems, or weaponry).
• "HIPAA" means the Health Insurance Portability and Accountability Act of 1996 as it may be amended from time to time, and any regulations issued under it.
• "including" means including but not limited to.
• "Indemnified Liabilities" means any (i) settlement amounts approved by the indemnifying party and (ii) damages and costs finally awarded against the indemnified party by a court of competent jurisdiction.
• "Intellectual Property Rights" means current and future worldwide rights under patent, copyright, trade secret, trademark, and moral rights laws, and other similar rights.
• "Legal Process" means an information disclosure request made under law, governmental regulation, court order, subpoena, warrant, or other valid legal authority, legal procedure, or similar process.
• "Liability" means any liability, whether under contract, tort (including negligence), or otherwise, regardless of whether foreseeable or contemplated by the parties.
• "Notification Email Address" means the email address(es) designated by Customer in the Developer Website (https://framework.vternal.com).
• "Project" means a collection of Vternal Framework resources configured by Customer via the Services.
• "Service Specific Terms" means the then-current terms specific to one or more Services.
• "Services" means the then-current services described at https://www.vternal.com.
• "SLA" means each of the then-current service level agreements.
• "Software" means any downloadable tools, software development kits, or other such computer software provided by Vternal in connection with the Services, and any updates Vternal may make to such Software from time to time, excluding any Third-Party Offerings.
• "Suspend" or "Suspension" means disabling or limiting access to or use of the Services or components of the Services.
• "Taxes" means all government-imposed taxes, except for taxes based on Vternal’s net income, net worth, asset value, property value, or employment.
• "Term" has the meaning stated in Section 8.1 (Agreement Term) of this Agreement.
• "Third-Party Offerings" means (a) third-party services, software, products, and other offerings that are not incorporated into the Services or Software, (b) offerings identified in the "Third-Party Terms" section of the Service Specific Terms, and (c) third-party operating systems.
• "Third-Party Legal Proceeding" means any formal legal proceeding filed by an unaffiliated third party before a court or government tribunal (including any appellate proceeding).
• "Trademark Guidelines’ means the then-current Vternal’s Guidelines for Third Party Use of Vternal Brand Features.
• "TSS" means the then-current technical support service provided by Vternal to Customer under the TSS Guidelines.
• "TSS Guidelines" means Vternal’s technical support services guidelines then in effect for the Services.
• "URL Terms" means, collectively, the Agreement, Service Specific Terms, SLA, and TSS Guidelines.